Shipping & Returns

How do I return an item?

At Sensor Nation, our goal is to ensure your entire satisfaction. If, for any reason, you are not satisfied with your purchase, you can return the products within 30 days of purchase date subject to the following conditions:

Please contact our office via email or phone in order to arrange a RMA (return merchandise authorization). No merchandise should be returned without a valid RMA number.

Merchandise is not returnable to Sensor Nation after 30 days.

For claims of missing or damaged item(s) we must receive a notification within 2 business days of receipt of merchandise. Pictures of damaged product(s) and/or packaging have to be send to us via email with the notification claim.

All returned items must be in the same condition they were sent to the customer at the moment of sale, including all packaging material, warranty cards and/or manuals, and all accessories.

A 25% restocking fee will be applied to Security Tags, Security Labels, Ink Tags, Pins, Lanyards and Hang Tabs returned, including any product sold as part of Value Packages.

A 35% restocking fee will be applied for all Detection Systems, Deactivators, Detachers, CCTV Video Solutions, People Counters and Security Mirrors and Kenwood Business Radios returned, including any product sold as part of Value Packages.

All shipping and handling charges for returned merchandise are the sole responsibility of the customer, including free shipping charges from our warehouse to the customer shipping address.

All detachers and installation charges (for those who apply) are not refundable.

All returned merchandise must be shipped with a trackable shipping service and delivery signature required.

Refunds on returned items will be issued in the same method of payment as the original payment at the time of purchase. Please allow 5 to 7 days for a credit to appear on your account or 10 businesses days if payment was made by check.

Warranty: 1 year warranty for manufacturing defects. 3 months warranty for pre-owned or refurbished systems. All service provided at our company office. Customer is responsible for shipping charges to our company office. No external service provided.

Sensor Nation is not responsible for any incidental damage resulting from the sale or use of merchandise bought from us. We are only responsible for the monetary value of the merchandise sold.

All defective items may be repaired, exchanged or refunded at our discretion for the same model or an equivalent substitute model.

For any additional questions, please contact us via email sales@sensornation.com or via phone at 305-5393808



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